Solution of the Aliexpress dispute
If you have opened up a dispute and you do not know how to proceed, we can advice you. There are several possibilities that can happen:
- The seller will accept your complaint. Then Aliexpress will send a refund to your bank account within 15 days.
- The seller will not accept your complaint, and he will suggest another solution. Then you can decide if you will accept it or not. If you will not accept a new suggestion of solution from the seller, you can make your new suggestion or you can wait to escalate the dispute. If you will not react on suggestion from the seller, dispute will escalate automatically.
- The seller will not react on your complaint in time, then the dispute will escalate automatically and the team of Aliexpress then will decide about it. Unusually they want to add photos or videos from buyer so they can resolve the dispute.
When the dispute begins to solve Aliexpress, Aliexpress will send you the final decision. The final decision can not be changed and it could be unfavorable result for you like a customer with bad consequences. But usually the team of Aliexpress is on the buyer side.